Learn Everything You Need to Know about Our Products and Services in Our Informative FAQ.
Return & Warranty
Embrace the Assurance of our Unparalleled Return & Warranty Policy.
When will I receive an update on my warranty claim?
We will contact you within 2-5 Business days to update you on your warranty claim.
Does the Motive warranty cover damage to the device?
No, the Motive warranty does not cover any damage to the device as a result of the use of any Motive product. While our products are designed and tested to provide maximum protection, there are many factors to consider when a device is damaged, most of which are out of our control.
What is required for a warranty claim?
We will need your name, address, product information, and what is wrong with the product itself. This means you need to activate your warranty through product registration. You will be responsible for paying for return shipping.
How do I register my product?
To make the product registration, you need to access https://motivecase.com/product-warranty/ and follow the process by clicking the “Activate your Warranty” button.
What is your return policy?
Conditions for Returns In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The product must be in new or unused condition with all original product inserts and accessories.
- Warranty coverage requires proof of purchase (invoice or packing slip).
- All returns must be clearly marked with the RMA number on the outside of the package for identification. Ship to Motive Products, 1880 Sterling Pl, Brooklyn NY 11233, Attn: Returns Dept.
- Returns will not be accepted without a return claim submitted on the website
- Goods must be returned properly packaged in their original shipping container or in an equivalent, ESD-safe container.
- Goods must be returned with adequate packaging to ensure that they are not damaged in transit.
To exchange a defective or broken item please complete the warranty form.
Do you offer warranty?
Motive warranties extend to authorized dealers only. No warranty offered by Seller is transferable. Each of Motive Warranties covers defects arising under normal use only and does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, or problems with electrical power.
Wholesale & Affiliates
Unlock the Power of Wholesale & Affiliates and Supercharge Your Business!
I am a social media influencer and want to review your products. How can I contact you?
If you would like to review our products we would be happy to talk to you. Simply email us at customerservice@motivecase.com and we should get back to you soon!
General
Get Informed with Our Comprehensive FAQ Section.
What are your office hours?
Mon-Thu 9:30 am – 6 pm
Fri – 9:30 am – 3 pm
Saturday - Closed
Are Motive cases protective?
Yes! All of our phone cases are made of high-quality, heavy-duty materials that are guaranteed to protect your phone. Our Motive phone cases protect the corners, back, and edges of the phone. Plus, our shockproof phone cases will mitigate the impact of shock in case you drop your smartphone.
We only carry the best cases to ensure they protect your mobile devices.
Are all Motive cases compatible with wireless charging?
While all of our Motive cases are compatible with wireless charging we recommend buying the ones that are compatible with MagSafe charging to facilitate your wireless charging experience.
Order & Billing
Streamline Your Order and Billing Process with our Efficient Solutions.
Why am I experiencing an error while trying to place my order or complete the transaction?
There are a few reasons you may receive an error when trying to place an order. If you have any information missing such as PO Box or street address you’ll get an error message. In addition, if you’ve entered the incorrect payment information you’ll also receive an error message.
How can I cancel my order?
Contact us by emailing customerservice@motivecase.com
Can I modify my order once it has been placed?
We usually process the orders as soon as we receive them. However, you can email us and we will try our best to modify it.
What payment methods do you accept?
We accept all major Credit cards, PayPal, and Klarna. You can also Shop in our Amazon Store.
How do I know if my order was placed successfully?
Upon receiving your order we will send you an email confirmation and then when your order is shipped you’ll receive another email with the tracking number provided.
How do I know if my order was placed successfully?
Upon receiving your order we will send you an email confirmation and then when your order is shipped you’ll receive another email with the tracking number provided.
Promotions & Offers
Discover Irresistible Deals and Discounts on the Latest Products
Why is my discount code not working?
There may be a few different reasons for this. An expired code, incorrect input of if you’re attempting to put in, two codes at the same time.
How do I redeem a coupon code?
On the checkout page before you pay for your purchase you’ll have a chance to enter your coupon or promo code.
Can I apply 2 promo codes in the same order?
No, we only accept one promo code for each order.
Shipping
Discover Fast and Reliable Shipping for all Your Orders.
I entered the wrong shipping address for my order. Am I able to change it?
We will do our best to modify the address if you contact us immediately after your order is placed.
How much will it cost to ship my order?
The shipping is on us. We offer free shipping on all orders.
How do I track my order?
Your tracking number will be emailed once your purchase has shipped or you can go to our website and access your order and the tracking number will be there also.
How long does it take to ship?
If ordered before 2 pm we will do our best to ship your order on the same day otherwise we will ship it the next business day.
Still can’t find an answer? Send us a ticket and we will get back to you.